I.T. SUPPORT / CUSTOMER SERVICE
posted August 2022
We are seeking I.T. Support / Customer Service employee to service our clients’ computer systems. Work will be performed both in the field (at customer locations) and at our retail repair shop. Field service appointments are conducted at a variety of small business locations throughout Santa Cruz County and may include work at clients’ homes as well.
Primary responsibility will be the maintenance, configuration, and reliable operation of customers’ computers and computer systems. You will actively resolve problems and issues with computers, software applications, and other hardware to limit work disruptions. Duties shall include:
In addition to servicing computers, you will be expected to interact with customers and provide general assistance as needed to in-house staff.
All candidates must be highly computer proficient (familiarity with Windows/Office is a must, OS X experience a plus), have strong communication skills, a pleasant phone manner, and be self-motivated and able to work independently. The successful candidate will initially work under the guidance of senior staff and with experience is expected to acquire a wide range of skill sets that include:
Candidates must therefore be intelligent, enthusiastic, able to think on their feet, have a strong work ethic, possess excellent problem-solving and customer service skills, and enjoy working in a fast-paced and challenging environment. Full-time availability preferred. Reliable transportation and insurance are a must.
Primary responsibility will be the maintenance, configuration, and reliable operation of customers’ computers and computer systems. You will actively resolve problems and issues with computers, software applications, and other hardware to limit work disruptions. Duties shall include:
- Provide support to clients on-site or remotely
- Work with Windows operating systems
- Troubleshoot, repair, and maintain clients’ computers
- Install patches, hotfixes, and updates to OS, antivirus, and security software
- Assess systems, identify and recommend solutions.
In addition to servicing computers, you will be expected to interact with customers and provide general assistance as needed to in-house staff.
All candidates must be highly computer proficient (familiarity with Windows/Office is a must, OS X experience a plus), have strong communication skills, a pleasant phone manner, and be self-motivated and able to work independently. The successful candidate will initially work under the guidance of senior staff and with experience is expected to acquire a wide range of skill sets that include:
- Troubleshooting network printers, routers, switches
- Familiarity with Mac OS X
- Familiarity with server operating systems
- Support for basic network connectivity issues – wired and wireless
Candidates must therefore be intelligent, enthusiastic, able to think on their feet, have a strong work ethic, possess excellent problem-solving and customer service skills, and enjoy working in a fast-paced and challenging environment. Full-time availability preferred. Reliable transportation and insurance are a must.
