MONTHLY BUSINESS SERVICE PLANS

For a flat monthly fee, User-Friendly Computing can provide your organization with basic support service plus a limited number of monthly support hours. Remote service includes real-time monitoring of server events including data backups, disk errors, system logs, and application logs. General maintenance includes scheduled installation of security updates, system reboots, virus and spyware scans, hard disk integrity scan, . The balance of remaining hours is available for other service issues that may arise. Contract terms are annual with monthly in advance. Contract renewal is automatic unless written advance notice is received.
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• Our Platinum Service Plan ($395/mo) includes 2 hours of monthly service plus a guaranteed 2-hour emergency response during normal business hours
• Our Gold Service Plan ($310/mo) includes 2 hours of monthly service plus a guaranteed 4-hour emergency response during normal business hours
• Our Silver Service Plan ($230/mo) includes 2 hours of monthly service plus a guaranteed  8-hour emergency response response during normal business hours

​Add our Plus Program to any maintenance plan for just $310/mo.  Our Plus Program includes an additional two hours per month of general service (FOUR hours total) plus Comprehensive Hardware Replacement Coverage on your server and selected equipment, subject to review. Customized plans are also available.