HOURLY SUPPORT SERVICES
For those customers who prefer to bring their equipment in to us, many upgrades and forms of service can be performed at our shop while-you-wait. An in-house diagnostic (up to 30 minutes) is a flat fee of $50, and in-house work is performed at $129/hr. We provide regular on-site service weekdays (8AM to 6PM) at $169/hr.
Per-Call Hourly Service Rates:
Hourly Service Type
In-Shop Repair Service Remote Support Service Field Service Rate Emergency / Afterhours |
Hourly Rate
$129/hr $149/hr $169/hr $249.hr |
We strive for same day service and complete customer satisfaction.
Prepaid Service Hours:
Customers within Santa Cruz County can purchase prepaid service hours at a substantial discount from our standard per-call rate. Service do not expire and can be used during normal business hours (Mon-Fri 9AM-5PM, excluding holidays). Flexible plans are available starting at just 10 hours. Higher rates apply outside Santa Cruz County.
Prepaid Service Hours
10 Block Hours 25 Block Hours 50 Block Hours 100 Block Hours |
Amount
$1,550 $3,500 $6,500 $12,000 |
Effective Rate
$150/hr $140/hr $130/hr $120/hr |
Hourly Rate Discount
11% Savings 17% Savings 23% Savings 29% Savings |