HOURLY SUPPORT SERVICES
For those customers who prefer to bring their equipment in to us, many upgrades and forms of service can be performed at our shop while-you-wait. An in-house diagnostic (up to 30 minutes) is a flat fee of $50, and in-house work is performed at $99/hr. We provide regular on-site service weekdays (8AM to 6PM) at $149/hr.
Per-Call Hourly Service Rates:
- In-Shop Repair Service: $99/hr
- Remote Support Service: $129/hr
- Field Service Rate: $149/hr
- Emergency / Afterhours: $199/hr
We strive for same day service and complete customer satisfaction.
Prepaid Service Hours:
Customers within Santa Cruz County can purchase prepaid service hours at a substantial discount from our standard per-call rate. Service do not expire and can be used during normal business hours (Mon-Fri 9AM-5PM, excluding holidays). Flexible plans are available starting at just 10 hours. Higher rates apply outside Santa Cruz County.
- Block of 10 hours: $1,250
- Block of 25 hours: $3,000
- Block of 50 hours: $5,750
- Block of 100 hours: $11,000