Testimonials
You will forever be known
to this office as "Saint Peter". Thanks for your
outrageous service today. We could not have done it without your
expertise. Your ability to move forward overcoming technical obstacles
within the Mac v. PC networking environments, in
combination with caring nature, left our system, and spirits in great
shape. Have a
heavenly weekend!
Robert
Tomlinson, VP
2:58Inc.
"I have
lived in Santa Cruz all my life, and I cannot recall ever receiving such
prompt, assured, professional and prompt business service.... With the utmost respect and sincerity, it would be
without hesitation that I would recommend in a very high regard your
company and services to anyone/businesses I know."
Sandi Evans,
Santa Cruz
"Peter: This is to express my
appreciation of the help I received today from the staff @ User-Friendly
Computers. You folks helped me set up a DSL & network system at
my house here in Santa Cruz a few months ago. Yesterday our DSL
stopped working. I called in, and a nameless woman walked me through
resetting the "IP configuration" by running "sysipcfg".
My problem was solved in a matter of minutes, with no charge. This
probably seems simple to you but it was a major learning experience for me
and essential, it seems, if we're to survive Pacbell's DSL service.
This is not the first problem that I've called you on, and each time I've received
this kind of support. Over the last few years I've turned to several
different local shops for help with computer problems, both for my home
system and for the agency that I run. We've never had the
"user-friendly" experience I have had with you folks.
Given the constant learning required for ordinary users like me to keep
pace with this evolving technology, your kind of support is
essential. Thanks a
lot--"
Paul Johnston,
The
Citizenship Project
"Peter,
I can't believe that it's taken such a great shape already.. As
information, I had 10 minutes to kill tonight and actually got into the
site through AOL... My wife will be working on the site later in the
week.. ALSO, I like the COPYWRITE sp?? on our page.. You are definitely
the MAN... Thanks for all your help.. I'll e-mail any MAJOR changes
I am unable to make.. Regards, Kirk.."
Kirk Stevens, One
Stop Logistics
"David, You
are the greatest. Thank you for your help...it is priceless!
My computer has been down since last Friday - how sad. It is all
good now, thanks to you."
Deanna, Santa Cruz
"Dear Peter, It was a great
pleasure to meet you this morning. I want to compliment you on
handling my problem. It must have been insignificant to you, but you
came out and spent all this time you needed to correct it, anyway. I
am grateful and I hope to be able to recommend you to others. I wish
you much success in your business."
Jim Gobets, Scotts Valley
"David, Just a little something
to thank you for great service and especially for calling to our attention
the PacBell billing discrepancy. We were able to get it
corrected. Thanks again!!"
Don & Carol Schwartz, Scotts Valley
"Dear Peter and Staff, Thank you
for your recent service, memory replacements, etc. on my laptop. I
have always been extremely impressed with the fact that you give such high
quality service to someone with such sporadic and (in my view)
unprofitable computer needs. It's as if how much you're getting paid
and the work involved doesn't matter, your philosophy seems to be center
on meeting my needs no matter what it takes... I appreciate it, your
excellence does not go unnoticed. Our firm's computer operations
would not be possible without your gracious help. You're a joy to do
business with and it makes my life easier. Thank you."
Abraham Phillips, Ronald J. Phillips Insurance Services
"Hi Peter! Thank you so much
for getting on this so quickly. Yesterday we had nothing; today we are
looking at our name on the web. Wow!"
Margaret
Hicks,
Advocates for Nisene
Marks State Park
"hi peter -- you are so
indescribably terrific....welll i don't want to embarass you but i so
appreciate your smart timely careful work..."
Paulina Borsook,
Cyberselfish.com
"This Law firm has used the services of User
Friendly for some four years. They have networked our computers, installed software
as well as sell us hardware. Our firm has been very pleased with the dependability,
honesty, competency and accuracy which
Peter and his staff
at User Friendly have afforded us. I would highly recommend User-Friendly for any
task as well as the purchase and installation of hardware"
Vann H.
Slatter,
Attorney at Law
"Thanks for your efforts yesterday.
I've been fighting the email problem since May 1st - very frustrating to say the least.
Now that you put your finger on the problem - an intermittent NIC card that would decide
not to spool - it all makes perfect sense, doesn't it? I'll
recommend your services to anyone who asks me."
Rob Brownstein,
Words & Images
"Thanks very much for your help, time, and
concern. Dinna and I truly feel that you
guys genuinely care about our business and that means a lot."
Jim Gordon,
Profound Employment
"...The purpose of this letter is to inform you that I
was very impressed with Richard's friendly
demeanor, his obvious capabilities with diagnosing and fixing computers and his
willingness to go beyond the fixing of my computer to assist me further in programming
certain areas which were beyond my limited knowledge."
Fred Swisher, CPA
"This DSL connection is wonderful. Thank you so much for
your help. Tomorrow I'll have
Tycho set up individual POP accounts. If ever you need a good
word, I give great reference.... Bravo!"
Eric
Raymond,
Raymond International
"Richard Frank came out
yesterday to our company and completed a network DSL installation.
He was extremely helpful, professional, and thorough. It was a
complicated, challenging task and he was fantastic. I have given his
name and your company as a reference to another grower in the area and
will recommend you to others with the same needs.
Cindy,
who took the wall, was also excellent. I can't tell you how nice it
was to contact a company and have the person actually understand what you
were asking. She jumped on it immediately and Richard was out here
within two hours. This quick action and immediate service is most
refreshing in an industry that is so often horrendous on tech
support."
Karen Achen, Pajaro Valley Greenhouses
"Awesome Peter. I commend
you on your complete and satisfying response to all my questions!"
Frank Cruz-Aedo,
Brass
Ring Inc.
Letters
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Dear Peter: My apologies for not getting your last name so
that I could properly address this letter, however, I am sure, and
hopeful, that you will receive it regardless.
If I may first briefly state that this is
simply a "thank you" letter--so PLEASE don't throw it away YET!
Anyway, on September 15, 2000, I was in desperate need to replace my
computer keyboard. I currently work out of my home transcribing tape
transcripts, and have, for quite some time, used a Microsoft Natural
Keyboard (a.k.a. ergonomically correct keyboard) in which I have come
quite accustomed to and familiar with. Therefore, when my keyboard
"died", I needed to replace it as soon as possible so that I
could finish the work I was currently in the middle of. Although I have an
alternative/back-up keyboard, I have become so accustomed to the
"Natural" split-keyboard, that I felt it was taking twice as
long to complete my work since I was making numerous typos and not able to
type as fast as I normally do.
With this, I immediately contacted several
local office/computer equipment dealers in hopes of finding a replacement
keyboard. (Please note, it is Friday evening, approximately 6:30p.m.) I
frantically searched the Yellow Pages and came across an eye catching
advertisement: USER FRIENDLY COMPUTING. After obtaining several price
quotes, and feeling that they were a little expensive, I thought I would
check out this company since I had nothing to lose (except my paycheck
when I can't complete my work).
At first, I spoke to a woman (very pleasant)
who informed me that she was the "answering service". I inquired
about a computer keyboard and she said she would get the message to
someone and they would call me back. Not knowing if this would actually
occur, I got prepared to go to a local office equipment store and spend
the extra money for a new keyboard. To my wonderful surprise, I don't
think one minute passed when my phone rang. "Peter" from User
Friendly Computing returned my call with regard to my inquiry about a
keyboard.
I have lived in Santa Cruz all my life, and I
cannot recall ever receiving such prompt, assured, professional and prompt
business service. Not only did Peter locate a keyboard for me, but,
obtained a much lower price quote. In addition, while Peter researched the
availability of this particular keyboard, he made several phone calls but
did NOT put me on hold. I was able to hear his conversation with the
vendor and able to know exactly what was said, the cost quoted, etc., The
most honest, professional, and expedient customer service I have ever
received--and at no cost!
Within 1-2 minutes, Peter located the keyboard
I was looking for, AND, at a much lower cost than what I was quoted at
several other businesses.
So, Peter, this is simply a very gracious and
appreciative "thank you" for taking the time to assist me in a
time of need. It may sound kind of silly to some, but, when you rely on
certain tools that you utilize on a day-to-day basis which may be
necessary for you to complete your work, it can be a little frightening
when a particular tool or equipment is not there to support you.
In closing, I must add that the other reason
for sending you this letter is that I felt it would be most appropriate
that the first document I typed on my new keyboard go to you and User
Friendly Computing to express my gratitude and sincere appreciation for
your assistance. With the utmost respect and sincerity, it would be
without hesitation that I would recommend in a very high regard your
company and services to anyone/businesses I know.
Thank you again--
Respectfully,
Sandi Evans
(e-mail:
SOSsandi@aol.com)
Santa Cruz
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