Our experience in all major network environments, operating systems, and computer hardware helps us guide you towards efficient use of your resources, both by avoiding pitfalls and by identifying new technology to improve productivity. Today’s rapid changes in hardware and software technology frequently drive expectations for increased productivity which may not be justified by a necessary prerequisite commitment to careful planning and implementation. At User-Friendly Computing, we place a very high emphasis on careful design of the Information Infrastructure on which our clients rely.  

We provide regular on-site service at $110/hr (8AM-5PM, weekdays) within Santa Cruz County.  Emergency after hours support is also available at $130/hr with a one hour minimum.  Our field repair specialists remain on call 24 hours a day, 7 days a week.  We strive for same day service and complete customer satisfaction.

In-house service is available at out shop Monday through Friday from 8AM-6PM.  In-house diagnostic is a flat fee of $50.  In-house labor rates are $95/hr.

Our highly-trained technicians have experience in all major manufacturers, including:

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 Maintenance Contracts:  Unlimited hardware support contract: User-Friendly Computing will provide you with unlimited repair or replacement for equipment failure.  We guarantee an on-site presence within 8 business hours (M-F, 8-5) of the initial service call.   Software issues are not covered by this contract.  Pricing is based on an on-site evaluation.

Flat-Rate Service contracts: For a flat monthly fee, User-Friendly Computing can provide your organization with basic maintenance service plus a limited number of monthly support hours (e.g., $600/mo for up to 8 hours of service per month).  Contracts are tailored to meet your particular needs, and pricing is based on an on-site evaluation.

Prepaid time blocks: Customers can purchase prepaid service hours at a substantial discount from our standard per-call rate:

-  Block of 25 hours:    $ 2500
-  Block of 50 hours:    $ 4875
-  Block of 100 hours:  $ 9500

Note: Prices above are for service within Santa Cruz County.  Higher rates apply for service outside Santa Cruz County.
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 Personal Computers:   All PC Clones (x86, Pentium I-IV, AMD), Apple Macintosh, Hewlett-Packard, Compaq, Dell, Toshiba, NEC, and all notebook computers
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 Networks:  Server-based (Windows NT/2000, Netware), peer-to-peer (Windows 9x, Appletalk) LAN, WAN, VPN, messaging, terminal services, remote access, firewall, broadband, and wireless solutions
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 Peripherals:  Upgrades, memory, hard drives, video, multimedia, CDRW, DVD, multimedia, uninterruptible power, modems, back-up solutions, and more.
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 Internet:  Web design and maintenance, Internet implementation, high-speed connectivity and hosting solutions.  Click here to see our web portfolio.
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 Consulting:   User-Friendly Computing provides professional guidance to you for new  computer purchases or network configurations.  We also provide on-site professional support to your staff for everyday computer and network issues.